{"id":5211,"date":"2026-05-08T17:51:01","date_gmt":"2026-05-08T09:51:01","guid":{"rendered":"https:\/\/novamn.com\/?page_id=5211"},"modified":"2026-05-08T17:59:27","modified_gmt":"2026-05-08T09:59:27","slug":"help-faqs","status":"publish","type":"page","link":"https:\/\/novamn.com\/index.php\/help-faqs\/","title":{"rendered":"Help & FAQs"},"content":{"rendered":"\t\t
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Help & FAQs<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Ordering & Payment<\/h3>
What payment methods do you accept?<\/strong>\u00a0
We accept T\/T (Wire Transfer), L\/C at sight for bulk orders, and PayPal for sample orders. All transactions are secured with SSL encryption.

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What is your minimum order quantity (MOQ)?<\/strong>\u00a0
Standard hardware items: 500\u20131,000 pcs per SKU. Custom products: 3,000 pcs for new mold development. Mixed container orders are welcome.

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Can I order samples before placing a bulk order?<\/strong>\u00a0<\/div>
Yes. Standard samples are free of charge (freight collect). Custom samples require mold cost + material cost, fully refundable upon order confirmation.<\/div>

Shipping & Delivery<\/h3>
What are your shipping terms?<\/strong> We offer FOB Shenzhen\/Guangzhou, CIF, and DDP options. Express delivery (DHL\/FedEx\/UPS) available for urgent samples and small parcels.

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How long is the production lead time?<\/strong> Standard products: 15\u201325 days after deposit. Custom orders: 30\u201345 days after sample approval. Peak season (August\u2013October) may extend by 5\u201310 days.

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Do you ship to Amazon FBA warehouses?<\/strong> Yes. We provide full FBA prep services including labeling, bundling, palletizing, and direct delivery to your designated Amazon fulfillment centers.

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Products & Customization<\/h3>
What materials do you use for your hardware?<\/strong>\u00a0
Our standard materials include 304\/316 stainless steel, zinc alloy, brass, and aluminum. All materials are sourced from certified suppliers with full traceability.

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Can you customize finishes and packaging?<\/strong>\u00a0
Absolutely. We offer electroplating (nickel, chrome, bronze), powder coating, PVD coating, and anodizing. Custom packaging design (blister card, color box, display box) is also available.

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Are your products certified?<\/strong>\u00a0
Yes. Our products comply with CE, RoHS, and REACH standards. Third-party inspection by SGS, Bureau Veritas, or Intertek can be arranged upon request.<\/div>

Returns & Support<\/h3>
What is your quality guarantee?<\/strong>\u00a0
We offer a 2-year quality warranty on all products. Defective items will be replaced or refunded upon verification.

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How do I track my order?<\/strong>\u00a0<\/div>
Once shipped, we provide a tracking number within 24 hours. You can also contact your dedicated sales representative for real-time updates.

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Who do I contact for technical support?<\/strong><\/div>
Email us at support@novamn.com<\/a> or reach your account manager directly via WhatsApp. We respond to all inquiries within 12 hours during business days.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

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